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1. Wachovia
2. B Of A
3. Benefical
4. Chase
5. Citi Bank
(When you look at the top 5 you can easily tell that customer service is a true part of the business model and executed in company policy)
Won't mentioned the obvious names that didn't make the top - hey - customer service plays a vital part in the overall experience - when are the others going to understand that.....
Perceptions anyone?