Thursday, December 13, 2007

J.D Power and Associates Ranks......


Home Equity Line Loan Origination Ratings
1. Wachovia
2. B Of A
3. Benefical
4. Chase
5. Citi Bank

(When you look at the top 5 you can easily tell that customer service is a true part of the business model and executed in company policy)

Won't mentioned the obvious names that didn't make the top - hey - customer service plays a vital part in the overall experience - when are the others going to understand that.....

Perceptions anyone?